Telephonic communications – Audio message storage – retrieval – or synthesis
Patent
1995-06-08
1996-08-06
Hofsass, Jeffery
Telephonic communications
Audio message storage, retrieval, or synthesis
379210, 379265, 379309, H04M 164
Patent
active
055442323
ABSTRACT:
An automatic call distributor (20) connected with a plurality of agent telephonic sets (12) for audio communication with customers at customer telephonic sets (16) of an external telephonic switching system (18), visual displays (32) on the agent telephonic sets (12) for display of information concerning customers with an automated preannouncement system (10) having a hard disk (25) for storing preannouncement voice messages in a voice of a particular agent, a sign-in code stored in a main memory (24) of the automatic call distributor (20) associated with the particular agent, a key pad (34) at the agent sets (12) for entering in a sign-in code, and a digital audio source card circuit (30) for playing a preannouncement voice message received from the hard disk (25) in the voice of the particular agent associated with the sign-in code to a customer at a customer set (16) connected by the automatic call distributor (20) to the agent set (12) at which the sign-in code of the particular agent has been entered.
REFERENCES:
patent: 4623761 (1986-11-01), Winter et al.
patent: 4697282 (1987-09-01), Winter et al.
patent: 5062103 (1991-10-01), Davidson et al.
patent: 5289523 (1994-02-01), Vasile et al.
patent: 5297195 (1994-03-01), Thorne et al.
patent: 5309505 (1994-05-01), Szlam et al.
Baker Daniel F.
Holtaway Thomas S.
Steinlicht Joseph C.
Hofsass Jeffery
Montayne G. A.
Patti C. B.
Rockwell International Corporation
Tsang Fan
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