Call distributor with automatic preannouncement system and metho

Details Call distributor with automatic preannouncement system and metho Call distributor with automatic preannouncement system and metho

1995-06-08

1996-08-06

Hofsass, Jeffery

Telephonic communications

Audio message storage, retrieval, or synthesis

379210, 379265, 379309, H04M 164

Patent

active

055442323

ABSTRACT:
An automatic call distributor (20) connected with a plurality of agent telephonic sets (12) for audio communication with customers at customer telephonic sets (16) of an external telephonic switching system (18), visual displays (32) on the agent telephonic sets (12) for display of information concerning customers with an automated preannouncement system (10) having a hard disk (25) for storing preannouncement voice messages in a voice of a particular agent, a sign-in code stored in a main memory (24) of the automatic call distributor (20) associated with the particular agent, a key pad (34) at the agent sets (12) for entering in a sign-in code, and a digital audio source card circuit (30) for playing a preannouncement voice message received from the hard disk (25) in the voice of the particular agent associated with the sign-in code to a customer at a customer set (16) connected by the automatic call distributor (20) to the agent set (12) at which the sign-in code of the particular agent has been entered.

REFERENCES:
patent: 4623761 (1986-11-01), Winter et al.
patent: 4697282 (1987-09-01), Winter et al.
patent: 5062103 (1991-10-01), Davidson et al.
patent: 5289523 (1994-02-01), Vasile et al.
patent: 5297195 (1994-03-01), Thorne et al.
patent: 5309505 (1994-05-01), Szlam et al.

Affiliated with

Also associated with

Rating

Call distributor with automatic preannouncement system and metho does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Call distributor with automatic preannouncement system and metho, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Call distributor with automatic preannouncement system and metho will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-2198267