Call distributor

Details Call distributor Call distributor

1996-11-27

1998-03-03

Zele, Krista

Telephonic communications

Special services

Call diversion

379265, 379266, 379210, 379211, H04M 358

Patent

active

057244189

ABSTRACT:
An improved call distribution system is provided for distributing calls and information relating to the calls to different stations serviced by telephones and computers. The call distribution system comprises one or more telephone lines, with or without a PBX or an ACD, a first telephony interface device connected to a computer and to the telephone lines, a second telephony interface device connected to the telephone lines, a call control process that controls the telephony functions on the first telephony interface device, a telephony interface process that controls the telephony functions on the second telephony interface device, and an interprocess message dispatch system that is used to send messages between the call control process and the telephony interface process.

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Borton, George F., "Switch to computer Links: the First Two Years", Business Communications Review, pp. 27-31, Mar. 1992.
Borton, George F., "Request and Status Links-A new Way to Link Computers and PBX's", Business Communications Review, pp. 29-33, Feb. 1990.

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