Call center management system

Details Call center management system Call center management system

1994-08-30

1996-10-29

Chin, Stephen

Telephonic communications

With usage measurement

Call charge metering or monitoring

379127, 379130, 379144, 379156, 379157, H04M 1500, H04M 1700, H04M 100

Patent

active

055704166

ABSTRACT:
A Call Center Management System for the operation of a public calling center includes a plurality of telephones, a junction box, a central operating unit, a print and a display device. The Call Center Management System provides: a prepayment before telephone usage, continuous recalculation of a caller's deposit during to telephone usage, notification to the caller of the amount of deposit consumed, automatic call termination when the deposit has been consumed, and refund to caller for amount of unused deposit.

REFERENCES:
patent: 4776000 (1988-10-01), Parienti
patent: 4777646 (1988-10-01), Harris
patent: 4951308 (1990-08-01), Bishop

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