Multiplex communications – Data flow congestion prevention or control – Control of data admission to the network
Reexamination Certificate
2003-10-03
2010-11-09
Phan, Tri H (Department: 2471)
Multiplex communications
Data flow congestion prevention or control
Control of data admission to the network
C370S352000, C370S392000, C379S265020
Reexamination Certificate
active
07830792
ABSTRACT:
The invention provides a call center communication system to handle calls to a call center by obtaining absolute address for a call center resource from a call center resource processor prior to directing the call to the call center resource. The invention includes a first communication system that receives and processes the initial signal to select a call center resource processor and generates and transmits an address query for the call center resource processor. After receiving an address response including an absolute address for the call, the first communication system processes the address response to generate route information to cause a second communication system to route the call to a call center resource in call packets containing the absolute address. The first communication system transmits the route information including the absolute address for the second communication system. After receiving the call through the first communication system, the second communication system routes the call packets including the absolute address for the call center resource. At the call center resource, no translation of the call is needed to direct the call to the call's final destination. Therefore, complex routing equipment at the call center resource can be eliminated. Because the absolute address is identified at the call center resource processor, the invention may also transmit service data over the same communications equipment as the call from the network element system to the call center resource. Separate communications equipment at the call center resource for service data can be eliminated.
REFERENCES:
patent: 5206903 (1993-04-01), Kohler et al.
patent: 5452350 (1995-09-01), Reynolds et al.
patent: 5483527 (1996-01-01), Doshi et al.
patent: 5592541 (1997-01-01), Fleischer, III et al.
patent: 5675635 (1997-10-01), Vos et al.
patent: 5680390 (1997-10-01), Robrock, II
patent: 5828740 (1998-10-01), Khuc et al.
patent: 5905792 (1999-05-01), Miloslavsky
patent: 5923745 (1999-07-01), Hurd
patent: 5940496 (1999-08-01), Gisby et al.
patent: 5991392 (1999-11-01), Miloslavsky
patent: 6064667 (2000-05-01), Gisby et al.
patent: 6141342 (2000-10-01), Cheesman et al.
patent: 6175822 (2001-01-01), Jones
patent: 6181703 (2001-01-01), Christie et al.
patent: 6236722 (2001-05-01), Gilbert et al.
patent: 6289094 (2001-09-01), Miloslavsky
patent: 6363411 (2002-03-01), Dugan et al.
patent: 6366658 (2002-04-01), Bjornberg et al.
patent: 6415027 (2002-07-01), Malik
patent: 6459788 (2002-10-01), Khuc et al.
patent: 6470008 (2002-10-01), Khuc
patent: 6470081 (2002-10-01), Sbisa et al.
patent: 6473505 (2002-10-01), Khuc et al.
patent: 6529504 (2003-03-01), Sbisa
patent: 6535483 (2003-03-01), Christie et al.
patent: 6625139 (2003-09-01), Miloslavsky et al.
patent: 6643282 (2003-11-01), Christie
patent: 6690664 (2004-02-01), Khuc et al.
patent: 6731744 (2004-05-01), Khuc et al.
patent: 6920214 (2005-07-01), Sbisa et al.
patent: 7043004 (2006-05-01), Khuc et al.
patent: 7088812 (2006-08-01), Atwood et al.
patent: 7209964 (2007-04-01), Dugan et al.
patent: 2006/0146806 (2006-07-01), Khuc et al.
Doshi, Bharat T., et al., “Protocols, Performance, and Controls for Voice over Wide Area Packet Networks,” Bell Labs Technical Journal, Oct.-Dec. 1998, Lucent Technologies, Inc., 1998, pp. 297-337.
Coppage Carl Milton
Jones Bryce Alan
Khuc Minh Duy
Phan Tri H
Sprint Communications Company L.P.
LandOfFree
Call center communications system for handling calls to a... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Call center communications system for handling calls to a..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Call center communications system for handling calls to a... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-4157481