Computer graphics processing and selective visual display system – Display driving control circuitry – Controlling the condition of display elements
Patent
1998-06-09
2000-08-08
Bayerl, Raymond J.
Computer graphics processing and selective visual display system
Display driving control circuitry
Controlling the condition of display elements
345353, 345356, 379267, G06F 300, H04M 360
Patent
active
061008915
ABSTRACT:
An agent interface for interactively providing a script to an agent during a calling campaign includes an outline panel means for displaying a call flow outline, the call flow outline having a series of hierarchical topics relating to the campaign. The call flow outline provides an indication of the current position among the hierarchical topics in the script, and provides a means for navigating through the topics. An action panel is associated with each topic and displays a set of objects relating to the topic. Selection of a new topic from the call flow outline, either manually or automatically in response to fulfillment of exit conditions associated with a previous topic, causes the call flow outline to indicate the new topic as the current topic and causes the action panel means to display a second set of objects associated with the new topic. An application development tool is further provided for facilitating design and testing of agent interface applications using a graphical, standardized programming environment.
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Bayerl Raymond J.
Teledirect International, Inc.
Thai Cuong T.
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