Call center access in a push to talk based call system

Details Call center access in a push to talk based call system Call center access in a push to talk based call system

2005-12-27

2005-12-27

Maung, Nay (Department: 2684)

Telecommunications

Transmitter and receiver at separate stations

Plural transmitters or receivers

C455S519000, C455S445000, C379S032010, C379S032020, C379S032030, C379S032040, C379S032050

Reexamination Certificate

active

06980821

ABSTRACT:
A dispatch based call system configured to contact a call center using a single unique name or number. Multiple users are able to simultaneously dispatch the single generic call center number and communicate with a unique end station or individual at the call center. A user, or subscriber unit, when dispatching a call communicates initially with the service provider infrastructure. The infrastructure then establishes communication with the call center. The call center determines the identifier of an available end station and the subscriber is subsequently connected to the available end station.

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