Call campaign methodologies

Details Call campaign methodologies Call campaign methodologies

2004-01-07

2009-12-08

Hayes, John W (Department: 3628)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

C379S067100, C379S265010

Reexamination Certificate

active

07630905

ABSTRACT:
A method for minimizing the number of overdials attributable to a party comprising the steps of: (1) placing a telephone call using a predictive dialer and a call list; (2) monitoring call center agents to determine call center agent availability, the call center agents conducting a telemarketing campaign for at least a first calling party; (3) monitoring the telephone call to determine when the telephone call is answered thereby resulting in an answered call; (4) assigning the answered call to a calling party, and (5) transferring the answered call for processing, wherein processing is performed by a call center agent if available and wherein processing is performed by a message player if no call center agent is available to process the answered call.

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