Call-associated data transfer among multiple...

Details Call-associated data transfer among multiple... Call-associated data transfer among multiple...

2006-02-07

2006-02-07

Hong, Harry S. (Department: 2642)

Telephonic communications

Special services

Call diversion

C379S265020, C379S265090

Reexamination Certificate

active

06996222

ABSTRACT:
A telecommunication system includes a first type of telecommunication switch and a first server coupled to the telecommunication switch. The system further includes a second type of telecommunication switch and a second server coupled to the second type of telecommunication switch. A data network link coupled between the first server and the second server allows call-associated data to be transferred between servers when a telephone call is transferred from the first type of telecommunication switch to second type of telecommunication switch.

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Brady, Pat. Oct. 1998. Virtual Help Desks Enhance Call Center Service. http://www.tmcnet.com/articles/ctimag/1098/apropos.htm.
Brady, P. (Oct. 1998). Virtual Help Desks Enhance Call Center Service.

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