Business method for quality assurance of services

Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Operations research or analysis

Reexamination Certificate

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C705S001100, C705S002000, C705S002000, C358S001180, C379S122000, C235S2010FS

Reexamination Certificate

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06859781

ABSTRACT:
The quality of information technology services provided by an organization to a customer is assured. Assurance reviews of a first solution are performed and a second solution is defined to correct deficiencies. A third assurance review is performed. Customer commitment to the second solution is obtained. A readiness review, a project management review, and a deliverable readiness review are performed assuring customer need satisfaction.

REFERENCES:
patent: 5208765 (1993-05-01), Turnbull
patent: 6161113 (2000-12-01), Mora et al.
Eisener, Howard. “Essentials of Project Management and Systems Engineering Management.” 1977, John Wiley and Sons; New York. pp46-53, 58-60, 147-176.

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