Data processing: database and file management or data structures – Database design – Data structure types
Reexamination Certificate
2005-07-26
2009-02-17
Lewis, Cheryl (Department: 2167)
Data processing: database and file management or data structures
Database design
Data structure types
C707S793000, C707S793000, C717S174000, C715S221000
Reexamination Certificate
active
07493326
ABSTRACT:
A method for analyzing a problem in a distributed processing business system used to provide a service is disclosed. The method comprises identifying the problem; preparing for an audit; performing the audit; reviewing the audit; developing an action plan; developing an execution plan; deploying a solution in accordance with the execution plan; monitoring the deployed solution; and recording lessons learned. Alternatively, the method may be applied to evaluate the capacity of a distributed processing business system to provide a prospective service. In this alternative embodiment, the method comprises identifying the problem; preparing for an audit; performing the audit; reviewing the audit; preparing a rating table; populating the rating table with results from the audit; calculating a service rating based upon the results entered in the rating table; and presenting the service rating to management.
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Bishop Ellis E.
Johnson Randy S.
Northway Tedrick N.
Peterson Norman J.
Peterson Paul D.
Handelsman Libby Z.
International Business Machines - Corporation
Lewis Cheryl
Siegesmund Rudolf O.
Yee Duke W.
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