Automatic generation of mixed media messages

Details Automatic generation of mixed media messages Automatic generation of mixed media messages

2004-11-30

2010-06-01

Anwah, Olisa (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Multimedia system

C379S093230, C379S142060

Reexamination Certificate

active

07729479

ABSTRACT:
A method and apparatus are provided for processing a contact with a client of an organization. The method includes the steps of a contact processing resource of the organization detecting a contact with the client through a first communication channel operating under a first communication format, the contact processing resource generating an information request based upon the contact with the client, transferring the information request to a media server of the organization and the media server sending an information response to the client through a second communication channel operating under a second communication format.

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