Automatic detection, summarization and reporting of business...

Details Automatic detection, summarization and reporting of business... Automatic detection, summarization and reporting of business...

2004-09-09

2011-12-27

Yen, Eric (Department: 2626)

Data processing: speech signal processing, linguistics, language

Speech signal processing

Application

C704S251000, C704S270000, C704S270100, C379S088010

Reexamination Certificate

active

08086462

ABSTRACT:
A method and system for reporting data from a spoken dialog service is disclosed. The method comprises extracting data regarding user dialogs using a dialog logging module in the spoken dialog service, analyzing the data to identify trends and reporting the trends. The data may be presented in a visual form for easier consumption. The method may also relate to identifying data within the control or outside the control of a service provider that is used to adjust the spoken dialog service to maximize customer retention.

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Abella etl al, “Dialog trajectory analysis,” Acoustics, Speech, and Signal Processing, Proceedings. (ICASSP '04). IEEE International Conference on , May 2004, pp. 441-444.

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