Automatic callback system and method

Details Automatic callback system and method Automatic callback system and method

1997-04-09

1998-07-21

Tsang, Fan S.

Telephonic communications

Audio message storage, retrieval, or synthesis

Multilingual system or operation

379209, 379210, 379230, H04M 164

Patent

active

057844380

ABSTRACT:
A system and method are disclosed for providing an automatic call-back when a calling party number encounters a ring-no-answer condition upon calling a called party number. An exemplary system includes: (1) a switching network having switches for routing telephone calls; (2) a signaling network coupling switches in the switching network to one another for routing a calling party number and a called party number associated with a telephone call; and (3) a platform coupled to the switching network. The platform stores a calling party number and a called party number received from the switching network corresponding to a telephone call in which the calling party number encountered a ring-no-answer condition and requested an automatic call-back. A processor in the platform detects a subsequent telephone call involving the called party number and, at the conclusion of the subsequent telephone call, initiates the automatic call-back to the calling party number. Upon completing the automatic call-back to the calling party number, the platform transmits a pre-recorded announcement to the calling party number via the switching network indicating that the platform will attempt to complete a telephone call to the called party number in satisfaction of the calling party number's outstanding automatic call-back request. Upon completing the telephone call to the called party number, the platform merges the telephone call to the calling party number with that to the called party number.

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