Data processing: speech signal processing – linguistics – language – Speech signal processing – Recognition
Reexamination Certificate
2000-01-18
2008-03-25
Opsasnick, Michael (Department: 2626)
Data processing: speech signal processing, linguistics, language
Speech signal processing
Recognition
C379S265120, C379S088050
Reexamination Certificate
active
07349843
ABSTRACT:
A method and system for determining a language of a call handled by an automatic call distributor is disclosed. The method includes the steps of detecting the call, sampling an audio portion of the call, fitting a plurality of templates to the sampled portion of the call, and determining a language of the call based upon a best relative fit between one of the plurality of audio templates and the sampled portion of the call.
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Opsasnick Michael
Rockwell Electronic Commercial Corp.
Welsh & Katz Ltd.
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