Automatic call distributor with language based routing...

Data processing: speech signal processing – linguistics – language – Speech signal processing – Recognition

Reexamination Certificate

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C379S265120, C379S088050

Reexamination Certificate

active

07349843

ABSTRACT:
A method and system for determining a language of a call handled by an automatic call distributor is disclosed. The method includes the steps of detecting the call, sampling an audio portion of the call, fitting a plurality of templates to the sampled portion of the call, and determining a language of the call based upon a best relative fit between one of the plurality of audio templates and the sampled portion of the call.

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