Automatic call distribution system with emergency conferencing a

Details Automatic call distribution system with emergency conferencing a Automatic call distribution system with emergency conferencing a

1993-02-12

1995-09-19

Dwyer, James L.

Telephonic communications

Special services

Conferencing

379266, 379309, H04M 356

Patent

active

054523486

ABSTRACT:
An automatic call distributor (10A) with a multiport switch (12) which selectively interconnects agent telephonic units (18) of an internal telephonic network with an external telephonic unit (22) of an external telephonic network (24) and having at least one conference telephonic unit 20 interconnected with a port of the switch, an emergency key (40) on the agent unit (18) for requesting the ACD (10A) to automatically outdial and establish a two way voice path connection between another internal telephonic unit (20) and the requesting agent unit (18) to create a conference call. A memory (14) automatically stores information concerning conference calls.

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"AT&T Network Systems, SESS.COPYRGT. Switch ACD/MIS Telemarketing Services Applications Guide", Aug. 1990, Issue 2 pp. 1-106.

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