Automated telephone service interface

Details Automated telephone service interface Automated telephone service interface

1996-09-26

1998-11-10

Hunter, Daniel S.

Telephonic communications

Audio message storage, retrieval, or synthesis

379 88, 379354, 379 9308, 379 9326, H04M 342

Patent

active

058355715

ABSTRACT:
A system and method for automatically interfacing a telephone user to an automated telephone service. The system allows a user to record interfacing to an automated telephone service and save the recording for later recall. The recording can be saved to personal local storage or to a shared storage area for use by a plurality of users. The system allows a user to invoke the saved recording of interface activity at any time so that the automated telephone service is interfaced to in an automatic manner. The system monitors for the press of telephone buttons (such as DTMF signals). The system determines whether a telephone button has been pressed or a command has been entered. If a telephone button has been pressed and record mode is set to ON, the system records a macro which can subsequently be used to automatically navigate within an automated service. A macro is recorded by saving a button type that is determined by the duration of the telephone button pressed, the button, and the time since press of the previous entry. The two types of buttons that allow interfacing to an automated service are immediate and wait. Commands are entered for governing system operation. Commands include saving a macro to a local library; invoking a macro by button or by voice; browsing a macro library; and deleting a macro. When the desired macro is recorded, the user can save the macro with a desired invocation sequence, thereby allowing invoking the macro by voice or with buttons. The system uses information stored in the macro to coordinate delivering DTMF signals in an appropriate and proper manner to an automated telephone service.

REFERENCES:
patent: 4783800 (1988-11-01), Levine
patent: 5029197 (1991-07-01), Hashimoto
patent: 5343519 (1994-08-01), Feldman
patent: 5592538 (1997-01-01), Kosokowsky
patent: 5596636 (1997-01-01), Davies et al.

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