Automated telephone operator services

Details Automated telephone operator services Automated telephone operator services

1994-03-29

1997-12-30

Tsang, Fan

Telephonic communications

Audio message storage, retrieval, or synthesis

Multilingual system or operation

379127, 379142, 379211, 379214, 379223, H04M 164, H04M 350

Patent

active

057039356

ABSTRACT:
A system and method for automatically processing telephone calls for alternative billing or for providing automated operator services. In one form, a call for which operator or alternative billing services are sought is routed through a telephone network to an automated operator facility. The call is accompanied by certain parameters which are indicative of the characteristics of the call. A menu of available automatic services is presented to the caller and the caller's selection from the menu is then received by the automated facility. The call parameters are used to retrieve a record containing customization features, preselected by a subscriber, which are those to be used in providing the particular service selected from the menu by the caller. The call is then automatically processed in accordance with the preselected customized features to provide the selected operator servile. During a call session the caller may dynamically select certain features such as the language in which the interactive portions of the call processing will be conducted.

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