Automated telephone calling system

Details Automated telephone calling system Automated telephone calling system

1994-03-28

1995-07-04

Dwyer, James L.

Telephonic communications

Audio message storage, retrieval, or synthesis

379 88, 379 92, 379265, 379266, 379309, 379377, H04M 164, H04M 300

Patent

active

054307929

ABSTRACT:
An automatic telephone calling system that characterizes the responses from telephone subscribers' telephone stations to placed calls from the system. The system comprises communication lines which enable the system to place a call to a subscriber's station, to receive the response thereto, and exchange information therebetween. Operator stations enable operators of the calling system to communicate, via a respective communication line, with a subscriber's station upon an operable connection of the line to the subscriber's station and to the operator station. A call processor places calls to subscribers' stations and operably connects and disconnects each communication line to a respective subscriber's station and to a respective operator station. A trunk processor characterizes the response from a respective subscriber's station to a placed call and determines whether a response characterized as a voice signal is delivered by an answering machine. The system also has a call manager that controls the availability of each operator station to be operably connected to a communication line by the call processor. In operation, the call processor operably connects a communication line to a respective subscriber's station upon a characterization of the response on the line as a voice signal, operably connects the line to an available operator station upon a determination by the trunk processor, and disconnects the line to the subscriber's station and to the operator station upon a determination that the response characterized as a voice signal is delivered by an answering machine.

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