Automated system and method for processing and tracking requests

Details Automated system and method for processing and tracking requests Automated system and method for processing and tracking requests

1996-09-26

1999-02-09

Black, Thomas G.

Data processing: database and file management or data structures

Database design

Data structure types

705 26, 705 28, 39520032, 39520074, 39520076, G06F 1730

Patent

active

058707450

ABSTRACT:
A system and method for automatically processing and tracking the processing of requests are described. Instructions for processing requests of interest are received. In a preferred embodiment, the requests are product change notices (PCNs). A request from a source of requests is received. Relevant information is extracted from the received request. An entry in a database is created, and the extracted information is stored in the database entry. The stored information is validated to determine if the received request is valid, and the received request is rejected if the stored information is not valid. If the stored information is valid, then additional information related to the request is retrieved from a source of additional information, and this retrieved information is stored in the database entry. Messages are sent to other users involved with processing the received request. Each message includes the database entry and optionally a request for a response. Responses from the other users are received and stored in the database entry. The responses are parsed for an indication of whether further processing is required. Any further processing is performed in accordance with instructions contained in the responses, and results of such processing is stored in the database entry.

REFERENCES:
patent: 5410646 (1995-04-01), Tondevold et al.
patent: 5548753 (1994-09-01), Linstead et al.
"Guidelines for Product Change Notices," TR-OPT-000209, Bell Communications Research: Morristown, NJ (Aug. 1991).

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