Automated service assurance method and system

Details Automated service assurance method and system Automated service assurance method and system

1993-03-23

1995-06-27

Dwyer, James L.

Telephonic communications

Special services

Anonymous party

379 67, 379207, H04M 342

Patent

active

054286794

ABSTRACT:
A switched telecommunications system including voice messaging and also including an interactive voice processor (IVP) connectable to subscriber lines, a LAN connected via one data network to switches in the system and to operating components for effecting the voice messaging associated therewith and to a second business functions data network, an adjunct processor connected to receive data representative of special services ordered by subscribers and also connected to the IVP and LAN, a control processor connected to the LAN for accessing the first and second data networks and associated databases, where the adjunct processor is responsive to data representative of the special services ordered and provides input signals to the IVP and LAN, the IVP being responsive to signals from the second adjunct processor initiating connection to the service requesting subscriber line to deliver a voice message confirmation of the installation of the service, and wherein the control processor accesses and displays data representative of the service ordered and signals representative of that service delivered to the switches and voice messaging components, where the control processor has an input terminal for input effective to change the data provided to the switches and voice messaging components.

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"Engineering and Operations in the Bell System", Second Edition, Bell Telephone Laboratories, 1983, ISBN 0-937764-04-5, pp. 823-828, Table 10-2.

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