Automated sales support device

Details Automated sales support device Automated sales support device

2008-07-01

2008-07-01

Fadok, Mark (Department: 3625)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Electronic shopping

C705S027200, C705S002000, C379S265050, C379S265060, C379S266010

Reexamination Certificate

active

11240218

ABSTRACT:
A system and method for notifying salespersons of customer communications including a target item is provided. Individual customers are mapped to one or more salespersons. Target items of interest to a salesperson are defined and a salesperson is associated with a customer. For each salesperson, on-line communication channels are monitored for the occurrence of a communications involving a customer associated with the salesperson and including a target item defined by the salesperson. When such an occurrence happens, a notification is directed to the salesperson. Salesperson access to the system and customer access to the on-line communication channels requires authorization.

REFERENCES:
patent: 5546455 (1996-08-01), Joyce et al.
patent: 5956693 (1999-09-01), Geerlings
patent: 6622138 (2003-09-01), Bellamkonda et al.
patent: 6766012 (2004-07-01), Crossley
patent: 6771766 (2004-08-01), Shafiee et al.
patent: 6871214 (2005-03-01), Parsons et al.
patent: 6934381 (2005-08-01), Klein et al.
patent: 6965870 (2005-11-01), Petras et al.
patent: 6976056 (2005-12-01), Kumar
patent: 2001/0032140 (2001-10-01), Hoffman
patent: 2002/0007276 (2002-01-01), Rosenblatt et al.
patent: 2002/0091832 (2002-07-01), Low et al.
patent: 2003/0095642 (2003-05-01), Cloutier et al.
patent: 2005/0097000 (2005-05-01), Freishtat et al.
M2 Presswire, “SITEL: Sitel and British gass announce practical on-line shop assistants” Oct. 25, 2000.
Vineyardsoft Corporation expands alert messaging technology to include automated response actions, PR Newswire, Feb. 16, 2000.
screen shots of vineyard.com web pages.
“new sales Logic2000 Provides integrated eCRM suite to deliver E-Business now for mid-market companies”, PR Newswire, Feb. 16, 2000.
Neon Systems and Nortel network to deliver integrated CRM solutions, PR Newswire, Aug. 21, 2000.
captured screen shots of vineyard.com web pages obtained via achive.org.

Affiliated with

Also associated with

Rating

Automated sales support device does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Automated sales support device, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Automated sales support device will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3936408