Automated retrieval of voice mail using speech recognition

Details Automated retrieval of voice mail using speech recognition Automated retrieval of voice mail using speech recognition

1996-09-16

1998-10-13

Tsang, Fan S.

Telephonic communications

Audio message storage, retrieval, or synthesis

Multilingual system or operation

379 9324, 379352, H04M 164

Patent

active

058224050

ABSTRACT:
In accordance with the invention, a traveler can use a portable computer to automatically retrieve voice mail from a PBX-based voice mail system or a telephone answering machine. The computer has a modem, an audio output system (e.g., SoundBlaster card and speakers) and a special program. During a training phase of the method, the program creates a script of normal interaction with the voice mail system. The script is used during a message retrieval phase to retrieve voice mail messages. Multiple scripts may be recorded. During the retrieval phase of the method, the program uses word spotting to compare prompts received from the voice mail system to prompts in the script to ensure that the process is working properly. The program can create script commands for: dialing the voice mail system; entering a mail box number and password; making appropriate selections to listen to new messages; recording the messages from the voice mail system into the portable computer; and disconnecting from the voice mail system.

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