Automated process guidance system and method

Details Automated process guidance system and method Automated process guidance system and method

2005-02-01

2005-02-01

Knight, Anthony (Department: 2121)

Data processing: artificial intelligence

Knowledge processing system

Creation or modification

C706S019000

Reexamination Certificate

active

06850924

ABSTRACT:
A system and method for guiding a user through a complex process having a plurality of steps is provided. The system may permit a user with little or no knowledge of the process to complete the process. The guidance system may include a logical structure which models the process steps within the process and guidance pages which provide the user with additional information about how to proceed through the process. The guidance pages may have one or more page fragments and each page fragment may be dynamically generated based on certain preconditions so that the guidance pages are easily customizable.

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