Telephonic communications – Audio message storage – retrieval – or synthesis
Patent
1986-05-07
1989-01-10
Brown, Thomas W.
Telephonic communications
Audio message storage, retrieval, or synthesis
379203, 379223, 379244, H04M 338, H04M 350, H04M 356, H04Q 370
Patent
active
047979100
ABSTRACT:
A method and apparatus for identifying the class of an operator assistance call in order to reduce the operator work time for serving such a call. A customer dials 0 or dials 0 plus a directory number and is connected to a program controlled operator assistance system or switch. The switch initially connects the calling customer to a voice processing unit and prompts the customer to speak a command or key a command code. The command or command code is recognized and used to direct the flow of the control program to selectively defer a connection to an operator position. For example, for person-to-person calls, the operator position is only connected after the called customer terminal answers. Advantageously, such a method and apparatus substantially reduces operator work time for broad classes of frequently used operator assistance services.
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American Telphone and Telegraph Company, AT&T Bell Laboratories
Brown Thomas W.
Ulrich Werner
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