Automated natural language understanding customer service system

Details Automated natural language understanding customer service system Automated natural language understanding customer service system

1997-08-19

1999-04-20

Kulik, Paul V.

Data processing: database and file management or data structures

Database design

Data structure types

707 4, 707 6, 707 10, 39520031, 39520043, 704 9, G06F 1720

Patent

active

058954660

ABSTRACT:
A customer service system includes a natural language device, a remote device remotely coupled to the natural language device over a network and a database coupled to the natural language device. The database has a plurality of answers stored on it that are indexed to natural language keys. The natural language device implements a natural language understanding system. The natural language device receives a natural language question over the network from the remote device. The question is analyzed using the natural language understanding system. Based on the analysis, the database is then queried. An answer to the question is received based on the query, and the answer is provided to the remote device over the network.

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