Automated multilingual interactive system and method to perform

Details Automated multilingual interactive system and method to perform Automated multilingual interactive system and method to perform

1996-01-16

1998-08-11

Hayes, Gail O.

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Finance

705 1, 704 8, G06F 1760

Patent

active

057942188

ABSTRACT:
A system and method for allowing telephone-based interactive performance of financial transactions in multiple languages. The system prompts the customer of a financial institution in various languages until the customer's language and home country are identified. The system then connects the customer telephonically with a representative who speaks the customer's language and who can authorize the transaction by accessing the customer's records. Authorization by the local representative and record keeping are also provided.

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patent: 5659165 (1997-08-01), Jennings et al.
PR Newswire, "Swiss bank corporation selects microlog for telephone banking system.", pp. 1-2, Jun. 21, 1995.
Electronic Payment International, "Visa Interactive develops voice-recognition.", n95, p. 5, Mar. 31, 1995.
PCT International Search Report -PCT/US96/19753.

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