Merchandising – Customer service – Combined services
Patent
1995-02-16
1996-01-09
Huppert, Michael S.
Merchandising
Customer service
Combined services
186 53, 235383, E04H 302
Patent
active
054821398
ABSTRACT:
An automated drive-up vending facility (10) and method utilizes a plurality of automatic transaction machines (12) located around the periphery of a storage building (14), whereby customers can drive their vehicles along side the building, insert an account/debit card into a card reader (16), and make product selections via a touch screen display terminal (18). The products are stocked within building (14), and an automated picking/sorting subsystem (20) retrieves the selected products for deposit into a dispensing chute (22). Selection and product information is provided at the display terminals (18) via an interactive menu driven program. Selection of products subject to sales restrictions automatically actives video conferencing equipment (26) so that a sales attendant can confirm customer authorization to purchase the selected product. Customer purchasing history is stored and analyzed to improve a product's chances of promotional marketing influencing a customer's product selection prior to the completion of a vending transaction.
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Huppert Michael S.
Lowe Scott L.
Lyon Lyman R.
M.A. Rivalto Inc.
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