Automated distribution of video telephone calls

Details Automated distribution of video telephone calls Automated distribution of video telephone calls

1995-07-12

1999-07-27

Woo, Stella

Television

Two-way video and voice communication

User positioning

348 14, 348 16, 379 9001, 379 9307, 379 9312, 379 9321, 379265, H04M 1100, H04N 714, H04N 715

Patent

active

059298979

ABSTRACT:
The invention concerns establishing a video conference between a remote station, such as an Automated Teller Machine (ATM), and a central facility, such as a bank. At the bank, multiple AGENTs are available to handle incoming calls.
These AGENTs receive incoming calls (which are non-video calls) through Automated Call Distribution equipment (ACD), known in the art. The ACD receives an incoming (non-video) call (from ATMs and other sources), locates a free AGENT, and delivers the incoming call to the free AGENT.
Under the invention, an ATM places an ordinary telephone call to the ACD, which routes the call to the computer of a free AGENT. The call delivers a message requesting a video conference, and identifies the calling ATM. The free AGENT's computer then calls the ATM, via a high-bandwidth telephone channel, such as ISDN, and establishes the video conference.

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