Telephonic communications – Audio message storage – retrieval – or synthesis – Message management
Reexamination Certificate
2007-11-20
2007-11-20
Gauthier, Gerald (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Message management
C379S211020, C370S352000, C709S206000
Reexamination Certificate
active
11006392
ABSTRACT:
A method, system, and program for automated distribution of an instant messaging request for an unavailable intended recipient to a backup recipient are provided. A chat support system detects a particular messaging request from a requester for initiating a communication with an intended recipient who is unavailable to respond to the messaging request and, in response, the chat support system selects a backup recipient designated to receive the particular messaging request. The chat support system then directs the opening of a communication channel for a messaging session between the requester and the backup recipient. Then, the chat support system detects a message log of at least one message entry for the messaging session between the requester and the backup recipient. The chat support system then updates the intended recipient with the message log, such that even though the intended recipient is unavailable to respond to the messaging request, the intended recipient is enabled to monitor the resulting messaging session between the requester and the backup recipient.
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Keohane Susann Marie
McBrearty Gerald Francis
Mullen Shawn Patrick
Murillo Jessica
Shieh Johnny Meng-Han
Dawkins Marilyn Smith
Gauthier Gerald
International Business Machines - Corporation
Pattillo Amy J.
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