Multiplex communications – Pathfinding or routing – Combined circuit switching and packet switching
Reexamination Certificate
2011-04-05
2011-04-05
Sam, Phirin (Department: 2476)
Multiplex communications
Pathfinding or routing
Combined circuit switching and packet switching
C370S401000
Reexamination Certificate
active
07920546
ABSTRACT:
An automated attendant system is made multimedia capable by adding a combined user agent to the automated attendant. A search is done to verify that the caller to the automated attendant has combined user agent capabilities. If so, the caller receives multimedia content from the automated attendant's combined user agent so that the content may be presented on the caller's computer to assist the caller in navigating through the automated attendant's menus and options. Upon selection of a desired connection from the menus and options, the automated attendant's combined user agent helps the caller be connected by voice to the selected connection.
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Nortel Networks Limited
Sam Phirin
Withrow & Terranova , PLLC
LandOfFree
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