Automated attendant call processor

Details Automated attendant call processor Automated attendant call processor

1996-03-08

1997-09-09

Brown, Thomas W.

Telephonic communications

Audio message storage, retrieval, or synthesis

379 88, 379212, 379214, 379233, H04M 350, H04M 714

Patent

active

056664010

ABSTRACT:
Disclosed is an intercept system for integrating the personalized services of switchboard attendants associated with on-premises PBX switching systems, with the capabilities of the intercept system for allowing calling parties the opportunity to complete their own calls to the on-premises switching systems when the telephone extension numbers of the called parties are known to the calling parties. Depending on the mode of system operation selected, the intercept system either presents all incoming calls directly to the switchboard attendants, or intercepts all incoming calls and presents the caller the opportunity to complete the call, or a combination in which incoming calls are first offered to the switchboard attendants for assistance and then after a time wherein attendant assistance is not gained, the call is intercepted and the caller is given an opportunity to complete the call. When a call is intercepted a bidirectional communication path is established between the caller and the intercept system wherein a digital announcement circuit transmits an instructional message to the caller soliciting the dialing of the desired on-premises switching system telephone extension number, and a DTMF receiver collects the dialed extension number digits. The digits are then outpulsed to the on-premises switching system and the call to the desired party is completed without the intervention of a switchboard attendant.

REFERENCES:
patent: 3111561 (1963-11-01), Dunning
patent: 3179750 (1965-04-01), Reilly
patent: 3347988 (1967-10-01), Marill et al.
patent: 3482057 (1969-12-01), Abbott et al.
patent: 3510598 (1970-05-01), Ballin et al.
patent: 3614328 (1971-10-01), McNaughton et al.
patent: 3859473 (1975-01-01), Brown et al.
patent: 3867582 (1975-02-01), Weed et al.
patent: 3963875 (1976-06-01), Gueldenpfennig
patent: 3989901 (1976-11-01), Neuwirth et al.
patent: 3992587 (1976-11-01), Puckett et al.
patent: 4086438 (1978-04-01), Kahn et al.
patent: 4088838 (1978-05-01), Nakata et al.
patent: 4152547 (1979-05-01), Theis
patent: 4191855 (1980-03-01), Sakai
patent: 4255618 (1981-03-01), Danner et al.
patent: 4356351 (1982-10-01), Shefler et al.
patent: 4376875 (1983-03-01), Beirne
patent: 4420656 (1983-12-01), Freeman
patent: 4439635 (1984-03-01), Theis et al.
patent: 4488005 (1984-12-01), Frantz
patent: 4544804 (1985-10-01), Herr et al.
patent: 4608460 (1986-08-01), Carter et al.
patent: 4611094 (1986-09-01), Asmuth et al.
patent: 4783796 (1988-11-01), Ladd
"Fingertip Flight Service", S.B. Goibey, AOPA Pilot Magazine, Oct. 1985, pp. 50 and 54.
"ARO Goes Pushbutton", AOPA Newsletter, Nov. 1985, p. 9.
Rolm Centralized Attendant Service--1979, Rolm Corporation.
AIS--Automatic Intercept Service (Fujitsu Limited)--date stamped 1972.
Data Set 407 Interface Specification--AT&T, 1975.
AT&T Advanced 800 Service Publication (70 pages), undated.
"Voice Signalling in the Telephone Network", D.S. Cheeseman et al., The Radio and Electronic Engineer, vol. 53, No. 6, Jun. 1983, pp. 241-247.
"No One Will Miss You When You Are Gone", ROLM Brochure, Received Jan. 1984 .

Affiliated with

Also associated with

Rating

Automated attendant call processor does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Automated attendant call processor, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Automated attendant call processor will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-74789