Automated adaptive computer support system generating...

Details Automated adaptive computer support system generating... Automated adaptive computer support system generating...

2007-07-31

2009-08-25

Vincent, David R (Department: 2129)

Data processing: artificial intelligence

Adaptive system

C706S061000, C714S026000

Reexamination Certificate

active

07580906

ABSTRACT:
A solution engine of a vendor's highly-automated adaptive computer support system for a remote customer automatically generates proposed solutions, e.g., sets of support documents, as a function of diagnostic data received from a customer's computer system. The automatically generated solution can be subject to expert review prior to publication to the customer, e.g., when the automated system assigns a low confidence level to the solution. In addition, expert review can be triggered by feedback from the customer once a proposed solution is communicated. The diagnostic data, solutions and feedback for an incident are packaged as a “case” and entered into a historical case database. A solution function updater updates the solution function as a function, at least in part, of the expert review and customer feedback.

REFERENCES:
patent: 5123017 (1992-06-01), Simpkins et al.
patent: 5367667 (1994-11-01), Wahlquist et al.
patent: 5794237 (1998-08-01), Gore, Jr.
patent: 5944839 (1999-08-01), Isenberg
patent: 6260048 (2001-07-01), Carpenter et al.
patent: 6357017 (2002-03-01), Bereiter et al.
patent: 2004/0249914 (2004-12-01), Flocket et al.
patent: 199537778 (1996-05-01), None
patent: 0599606 (1994-06-01), None
patent: 1265144 (2002-12-01), None
patent: PCT/US96116618 (1996-11-01), None
patent: WO 97/15009 (1997-04-01), None
patent: PCT/US00/12731 (2000-05-01), None
patent: WO 00/68793 (2000-11-01), None
patent: WO 03/023649 (2003-03-01), None

Affiliated with

Also associated with

Rating

Automated adaptive computer support system generating... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Automated adaptive computer support system generating..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Automated adaptive computer support system generating... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-4063112