Data processing: presentation processing of document – operator i – Presentation processing of document – Layout
Reexamination Certificate
2005-03-15
2005-03-15
Paula, Cesar B (Department: 2178)
Data processing: presentation processing of document, operator i
Presentation processing of document
Layout
C715S252000, C345S215000, C704S246000
Reexamination Certificate
active
06868523
ABSTRACT:
A system which presents a common interface over different communication links. If a party contacts an organization through the organization's web site, a sequence of options is presented to the party. If another party contacts an organization through a telephone call, a computer answers, and presents the same options.
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Oliver, D., “Netscape 2 Unleashed”, Sams.net, 1996, pp. 20-26.*
Hemphill et al, “Surfing The Web by Voice”, ACM, 11/95, pp. 1-11.
NCR Corporation
Paula Cesar B
Priest & Goldstein PLLC
Welte Gregory A.
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