Electrical computers and digital processing systems: multicomput – Computer network managing – Computer network monitoring
Reexamination Certificate
2006-07-18
2006-07-18
Dharia, Rupal (Department: 2141)
Electrical computers and digital processing systems: multicomput
Computer network managing
Computer network monitoring
C709S202000, C709S220000
Reexamination Certificate
active
07080141
ABSTRACT:
Each network device includes a monitoring agent configured for generating a notification message based upon an event where device operations exceed prescribed monitored parameters. A troubleshooting resource at the customer premises requests selected device state attributes from the network device and that are forwarded to a data collection resource that serves as an interface to the manufacturer's back-end infrastructure. The troubleshooting system accesses databases that store the configuration information for the affected network device, and uses the configuration information for accessing problem/resolution information. The rules based troubleshooting system, upon correlating the databases for the problem/resolution information, provides a service notification message as a response to the event, and selectively includes the problem/resolution information for the network device.
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Baekelmans John
De Kegel Erik
Mc Daniel Dean
Sinclair Keith
Cisco Technology Inc.
Dharia Rupal
Serrao Ranodhi
Turkevich Leon R.
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