Apparatus, systems, and methods to support service calls

Details Apparatus, systems, and methods to support service calls Apparatus, systems, and methods to support service calls

2011-07-12

2011-07-12

Swarthout, Brent (Department: 2612)

Communications: electrical

Systems

Network signaling

C709S227000

Reexamination Certificate

active

07978054

ABSTRACT:
In an embodiment, an apparatus, method, and/or system support a service request made by a computer user in an Internet café or similar electronic service environment. A user may operate a café-provided user terminal in a multi-terminal network controlled by a café service console. The user may operate a switch on the terminal to transmit a service request to the service console. A visible and/or audible indication may be provided to the user, via a suitable indicator on the terminal, regarding the status of the user's service request. The user's service request may cause service-related information to be displayed on a second display of the user terminal for selection by the user. The user may speak with a service administrator using a voice over Internet protocol module built into the terminal. Other embodiments are described and claimed.

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