Data processing: presentation processing of document – operator i – Operator interface – On-screen workspace or object
Reexamination Certificate
2005-03-28
2009-12-29
Nguyen, Kevin (Department: 2173)
Data processing: presentation processing of document, operator i
Operator interface
On-screen workspace or object
C715S780000
Reexamination Certificate
active
07640510
ABSTRACT:
An apparatus, system, and method are disclosed for presenting a plurality of scripts to a contact. A script player module plays a plurality of prerecorded audio file scripts. A presentation module presenting a plurality of script options to an agent. An input module receives an agent input corresponding to at least one of the script options. A profile module stores a contact profile reflecting contact-specific data, and the presentation module presents script options to the agent based upon the profile for outputting contact-specific scripts.
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Baker, III Forest
Baker, IV Forest
Sirstins John
Smith Jennifer
Fonda David
Nguyen Kevin
Noguar, L.C.
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