Telephonic communications – Special services – Locating using diverse technology
Reexamination Certificate
2009-03-17
2010-06-08
Addy, Thjuan K (Department: 2614)
Telephonic communications
Special services
Locating using diverse technology
C379S265010, C379S265020, C379S265110
Reexamination Certificate
active
07734029
ABSTRACT:
A method for automated call initiation includes initiating a call to a destination using a first communication line. The method also includes initiating a call status determination that determines when a person answers the call at the destination. Furthermore, the method includes during the call status determination, sending audio information from the destination to an agent. In addition, the method includes assigning the call to the agent, in response to the call status determination determining that the person answered the call at the destination. Therefore, the agent is able to monitor the call and assume a natural response to the person, thus eliminating delay as the conversation begins.
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Addy Thjuan K
Kunzler & McKenzie
McKenzie David J.
Transcend Products, LLC
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