Apparatus, method and system for tabulation processing, and...

Details Apparatus, method and system for tabulation processing, and... Apparatus, method and system for tabulation processing, and...

2011-08-30

2011-08-30

Lee, Wilson (Department: 2163)

Data processing: database and file management or data structures

Database and file access

C707S694000, C707S713000, C707S722000, C709S201000, C715S200000, C715S700000

Reexamination Certificate

active

08010517

ABSTRACT:
The present invention is intended to acquire a tabulation result corresponding to changes in questions based on the knowledge that question contents are changed as time advances from a point of generation of a cause of the question and to acquire a tabulation result corresponding to questions issued from customers with question contents changing as time advances from a point of purchase of equipments, etc. Solution information for questions from customers is provided by forming a question group consisting of questions based on purchase of equipments, etc., by using the question group to tabulate the questions for each elapsed time period from a point of a cause of the question to a point of generation of the question, and by ranking the questions from the tabulation result.

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Japanese Notification of Reasons for Refusal, Partial English-language translation, mailed Nov. 30, 2010 for corresponding Japanese Application No. 2006-083552.

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