Telecommunications – Radiotelephone system – Usage measurement
Patent
1995-06-07
1999-05-25
Bost, Dwayne D.
Telecommunications
Radiotelephone system
Usage measurement
455403, 379114, H04Q 720
Patent
active
059078006
ABSTRACT:
The present invention provides an apparatus for detecting potential subscriber dissatisfaction and preventing termination by subscribers of telecommunication services providers. One embodiment of the apparatus includes an interface for receiving information regarding a subscriber. A processing device then utilizes the information to determine if the subscriber is likely to terminate his subscription. An output device is used to initiate action to prevent a subscriber who may be likely to terminate from terminating his subscription. Another embodiment of the apparatus includes a device for using rate plan information to determine if a subscriber is likely to terminate his subscription.
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Brunecky Martin
Johnson Eric A.
Kaushansky Howard
McGrath-Hadwen Eileen M.
Prakash Sunil
Bost Dwayne D.
Lightbridge, Inc.
Trat William G.
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