Electrical computers and digital processing systems: multicomput – Computer-to-computer session/connection establishing
Reexamination Certificate
2004-02-12
2011-11-01
Parthasarathy, Pramila (Department: 2493)
Electrical computers and digital processing systems: multicomput
Computer-to-computer session/connection establishing
C709S228000, C709S229000, C709S224000, C709S203000, C709S204000, C709S205000, C718S104000, C715S736000, C715S737000, C715S751000, C715S758000
Reexamination Certificate
active
08051178
ABSTRACT:
A system for providing collaborative browsing of information and interactive communications on the worldwide web. A customer may use the system for a co-browsing session with a customer assistance representative by simply providing an access number from an accessed web site to the customer service representative. The customer is transparently switched from a normal web site to a co-browsing web site merely by clicking on a button to request assistance. The co-browsing site includes software to periodically poll a server for synchronization purposes.
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Benefits Technologies, L.L.C.
Dougherty J. Charles
Parthasarathy Pramila
Siddiqi Mohammad A
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