Electrical computers and digital processing systems: multicomput – Miscellaneous
Reexamination Certificate
2000-04-24
2010-06-15
Vaughn, Jr., William C (Department: 2444)
Electrical computers and digital processing systems: multicomput
Miscellaneous
C707S793000, C707S793000, C707S793000
Reexamination Certificate
active
07739325
ABSTRACT:
A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompiling the core workflow server engine of the transaction processing system. The invention also supports features such as the adding of new services, the exchange of events and parameters with other systems, real-time collection and display of workflow statistical information, the use of a centralized configuration database, incremental loading and unloading of workflows and rules, and exception handling.
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Agarwal Suresh Kumar
Chan Alex Yiu-Man
Ho Roy Sing
Lin Fung-Wah
Okita Glen Kazumi
Aspect Software, Inc.
Husch Blackwell Sanders Welsh & Katz
Ibrahim Mohamed
Vaughn, Jr. William C
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