Apparatus and method for event-driven content analysis

Details Apparatus and method for event-driven content analysis Apparatus and method for event-driven content analysis

2003-11-13

2011-11-15

Colucci, Michael (Department: 2626)

Data processing: speech signal processing, linguistics, language

Speech signal processing

Recognition

C348S143000, C348S222100, C360S013000, C370S232000, C370S352000, C370S468000, C379S134000, C379S202010, C379S265020, C379S265030, C379S265110, C379S032010, C379S067100, C379S088140, C379S088220, C382S190000, C455S186100, C455S452200, C704S201000, C704S207000, C704S270000, C704S251000, C705S002000, C705S026640, C707S793000, C709S217000, C715S723000

Reexamination Certificate

active

08060364

ABSTRACT:
An apparatus and method for the event-driven analysis of media contents derived from customer interactions is disclosed. Content analysis is executed exclusively on those segments of the interaction media that are relevant in a given context. The steps of the analysis are carried out either in a static or dynamic manner where less demanding on resources analysis type is performed prior to more demanding analysis type.

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