Apparatus and method for call center call-back

Details Apparatus and method for call center call-back Apparatus and method for call center call-back

2007-06-05

2011-10-11

Corsaro, Nick (Department: 2617)

Telecommunications

Radiotelephone system

Zoned or cellular telephone system

C379S202010, C455S417000

Reexamination Certificate

active

08036682

ABSTRACT:
A call center allows a customer to select the type of callback service which the customer wishes the call center to utilize when placing a call back to the customer. The call center then tests for the presence of a device specified by the customer. When the presence of the device is detected on an Internet
etwork, the call center will place a call to the customer via a device specified by the customer. Also, a call center allows a user to select the type of callback service which the customer wishes to use for a later communication with the call center. When the call center has the capability of providing the selected type of callback service, the call center indicates this capability by publishing a service presence. A customer device detects the published service presence and alerts the customer who establishes communication with the callback center.

REFERENCES:
patent: 5155761 (1992-10-01), Hammond
patent: 6654457 (2003-11-01), Beddus et al.
patent: 6879677 (2005-04-01), Trandal et al.
patent: 7227937 (2007-06-01), Yoakum et al.
patent: 7573996 (2009-08-01), Somani
patent: 2006/0015388 (2006-01-01), Flockhart et al.
patent: WO 2005122544 (2005-12-01), None

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