Apparatus and method for automatically determining whether a tel

Telephonic communications – Audio message storage – retrieval – or synthesis – Multilingual system or operation

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Details

379 671, 379 8818, 379115, 379263, H04M 164, H04M 1500, H04M 300

Patent

active

061119377

ABSTRACT:
This invention is characterized by providing an apparatus for automatically discriminating service users which can prevent troubles from occurring between the service provider and users because of difference in language. When the service provider has a call from a user, the service provider makes an announcement to the user to request the voicing of a specific keyword. If an answer by the keyword is made from the user, it is determined whether or not it is an answer by the correct keyword. If correct, the call is connected to the service provider. If not correct, how to use the service is announced in another language. Then, the line is disconnected. As a result, a user who is weak in the language used by the service provider can be prevented from being connected to the service provider.

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patent: 5703943 (1997-12-01), Otto

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