Answering method and system in online shopping

Details Answering method and system in online shopping Answering method and system in online shopping

1996-07-16

1999-03-30

MacDonald, Allen R.

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Electronic shopping

705 26, 705 27, 707102, 379 45, G06F 1760

Patent

active

058901396

ABSTRACT:
An online shopping system and method is provided in which a mail-order business is performed between a center and a terminal via an online communication system. An answer to a question asked by a customer is provided from minimum necessary answers to questions prepared in a database. The database is searched when the customer asks a question A, and, when an answer A to the question A is present in the database, the answer A is transmitted to the customer via the online communication system. An answer B is prepared when an answer to the question A is not present in the database. The answer B is stored in the database; and the answer B is transmitted to the customer via electronic mail.

REFERENCES:
patent: 5305196 (1994-04-01), Deaton et al.
patent: 5379337 (1995-01-01), Castillo et al.
patent: 5541981 (1996-07-01), Lynn
patent: 5638457 (1997-06-01), Deaton et al.
patent: 5659469 (1997-08-01), Deaton et al.

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