Data processing: database and file management or data structures – Database design – Data structure types
Reexamination Certificate
2008-06-10
2008-06-10
Kindred, Alford (Department: 2163)
Data processing: database and file management or data structures
Database design
Data structure types
C707S793000
Reexamination Certificate
active
07386534
ABSTRACT:
An answer system for technical support comprises an web server for receiving information of an inquiry sent from a user via an internet; an inquiry-information data base for storing the inquiry information which has been received by the web server; a fire wall for preventing the information of the inquiry, which is stored in the inquiry-information data base, from being accessed by outsiders via the telecommunication network; an intranet for communicating the information of the inquiry, which is stored by the web server, to an information service furnisher; an input unit for inputting an answer to the information of the inquiry, which has been communicated via the intranet; and a mail server for sending the answer to the information of the inquiry, which has been input by the input unit.
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Horie Tooru
Ikeda Hiraku
Okabe Akira
Suzuki Kinichi
Black Linh
Hitachi , Ltd.
Kindred Alford
Mattingly ,Stanger ,Malur & Brundidge, P.C.
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