Telephonic communications – Audio message storage – retrieval – or synthesis – Dynamic audio signal recording or reproduction
Patent
1996-09-27
1998-10-06
Hong, Harry S.
Telephonic communications
Audio message storage, retrieval, or synthesis
Dynamic audio signal recording or reproduction
379265, 379266, 379309, 379 80, 379 67, 379 88, H04M 164, H04M 300
Patent
active
058189092
ABSTRACT:
An agent speech detector system 100 includes an agent terminal 112 which detects whether an agent speaks during a telephone call routed to the agent by a telephonic switch 102. An interface circuit 104 may interconnect the agent terminal 112 and the telephonic switch 102. A call begin circuit 216 detects the beginning of a telephone call and notifies a speech detector 218. The speech detector 218 monitors the voice of the agent until a call termination circuit 220 indicates that the telephone call has terminated. If the speech detector 218 detects that the agent did not speak during the telephone call, it notifies a communications circuit 222 which automatically transmits this information to a supervisor computer system 105.
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patent: 5309504 (1994-05-01), Morganstein
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patent: 5465286 (1995-11-01), Clare et al.
patent: 5535256 (1996-07-01), Maloney et al.
patent: 5621789 (1997-04-01), McGalmont et al.
Gisby Doug
Van Berkum Paul E.
Hong Harry S.
Tieu Benny Q.
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