Adjusting music length to expected waiting time while caller...

Details Adjusting music length to expected waiting time while caller... Adjusting music length to expected waiting time while caller...

2003-12-15

2008-11-11

Gauthier, Gerald (Department: 2614)

Telephonic communications

Special services

Call waiting

C379S076000, C379S201010, C379S266010, C370S252000

Reexamination Certificate

active

07450711

ABSTRACT:
A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.

REFERENCES:
patent: 6400804 (2002-06-01), Bilder
patent: 6545589 (2003-04-01), Fuller et al.
patent: 2002/0191775 (2002-12-01), Boies et al.
patent: 2004/0174980 (2004-09-01), Knott et al.

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