Adaptive feedback control in e-service management

Details Adaptive feedback control in e-service management Adaptive feedback control in e-service management

2005-02-15

2005-02-15

Knight, Anthony (Department: 2121)

Data processing: artificial intelligence

Knowledge processing system

Knowledge representation and reasoning technique

C706S031000, C706S014000

Reexamination Certificate

active

06856983

ABSTRACT:
A method and system is described that adaptively adjusts an eService management system by using feedback control. Behavior experts are distributed at different levels of the hierarchy of the eService management system. Within the hierarchy, feed-forward reasoning is performed from lower level behavior experts to the higher level behavior experts. A method for identifying bottlenecks is described and utilized. The performance of these behavior experts is compared with various objective functions. The discrepancies are used to adjust the system.

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