Electrical computers and digital processing systems: multicomput – Computer-to-computer session/connection establishing
Reexamination Certificate
2006-01-24
2006-01-24
Vu, Thong (Department: 2142)
Electrical computers and digital processing systems: multicomput
Computer-to-computer session/connection establishing
C709S206000
Reexamination Certificate
active
06990524
ABSTRACT:
A method and apparatus are provided for routing multimedia calls within an automatic call distributor system having a automatic call distributor coupled to the public switched telephone network and a host coupled to the Internet. The method includes the steps of receiving an Internet call from an Internet caller by the host through the Internet, requesting an agent assignment for handling the Internet call from the automatic call distributor coupled to the public switched telephone network and transferring the Internet call to a terminal of the agent assigned by the automatic call distributor.
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Rockwell Electronic Commerce Technologies LLC
Vu Thong
Welsh & Katz Ltd.
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